Welcome
Thank you for considering Serene Care Nursing Home. We understand how important this decision is for families and residents. This page provides our contact details, a clear step-by-step admissions process, tour scheduling options, frequently asked questions, and resources to help you prepare for a smooth transition.
Contact Information
Serene Care Nursing Home
123 Harmony Lane
Oakview, State 01234
Phone: (555) 123-4567
Fax: (555) 765-4321
Email: [email protected]
Our admissions office is open Monday through Friday, 9:00 AM to 5:00 PM. For urgent inquiries or after-hours referrals, please call the main number and follow the prompts to reach our on-call admissions coordinator.
How to Schedule a Tour
We welcome in-person and virtual tours. To schedule a tour:
- Call Admissions at (555) 123-4567 during business hours.
- Email [email protected] with preferred dates and whether you prefer an in-person or virtual tour.
- Use our online booking form on the main website to request an appointment and indicate any specific questions or accessibility needs.
When you arrive for an in-person tour, please check in at the front desk. We provide complimentary parking and accessible entrances. Masks and health screenings may be required depending on current health guidelines.
Admissions Process — Step by Step
We aim to make the admissions process straightforward and respectful. Typical steps include:
- Pre-admission consultation: Phone or in-person conversation to gather basic clinical and personal information.
- Tour and care planning meeting: A guided tour followed by a meeting with our admissions coordinator and the nursing director to discuss needs and preferences.
- Medical evaluation: Review of medical records, recent physician notes, and a nursing assessment to confirm we can meet your care needs.
- Financial review: Discussion of payment options — private pay, long-term care insurance, Medicare, Medicaid (if eligible) — and assistance with benefits applications when needed.
- Move-in arrangements: Agree on a move-in date, review the resident agreement, and prepare the room and care plan.
Required Documents Checklist
Please bring or send copies of the following before admission, if available:
- Recent physician’s orders and summary of current diagnoses
- Medication list and current prescriptions
- Advance directive, power of attorney, or guardian documentation
- Insurance information (Medicare/Medicaid cards, supplemental plans, or private insurance details)
- Photo ID and Social Security information
- Recent hospital discharge summary or transfer paperwork (if applicable)
Payment & Insurance
Serene Care accepts private pay, Medicare Part A (for qualifying short-term skilled stays), and Medicaid for eligible long-term residents. We also work with many long-term care insurance providers. Our admissions team can help verify coverage and estimate costs. Financial counseling is available to discuss options and complete applications for public benefits.
Move-In Day
On move-in day our team will:
- Greet you and the resident, complete orientation and necessary paperwork
- Introduce the care team and primary nurse
- Review the individualized care plan and medication schedule
- Help with room setup and personal belongings placement
Frequently Asked Questions
- Q: What are visiting hours?
- A: Visiting hours are generally 9:00 AM to 8:00 PM daily. We encourage visits and will work to accommodate flexible schedules for family members. Certain clinical situations may require temporary adjustments to protect resident health.
- Q: Can residents keep personal furniture and belongings?
- A: Yes. Rooms have standard furnishings; residents are welcome to bring personal items, photographs, and small furniture that fit safely in the room. We’ll provide guidance on measurements and safety.
- Q: How are medical needs managed?
- A: Our nursing staff provides 24-hour care. We coordinate with primary care providers and specialists. Skilled nursing, wound care, medication management, physical therapy, and other services are available on-site or through trusted partners.
- Q: Are pets allowed?
- A: We support pet visits and have a limited pet policy. Service animals and scheduled pet visits are accommodated. Please discuss specifics with Admissions.
- Q: What if I have financial concerns?
- A: Our social work team offers financial counseling, assists with benefits applications, and can connect families with community resources and veterans’ programs when appropriate.
Resources for Families
We provide ongoing education and support to families, including:
- Caregiver support groups and family meetings
- Advance care planning workshops
- Referrals to elder law attorneys and ombudsman services
- Information on hospice and palliative care options
Accessibility & Language Services
Serene Care is committed to accessibility. We offer translation and interpretation services upon request, wheelchair-accessible facilities, and accommodations for sensory needs. Please let us know in advance so we can arrange appropriate support.
Contact the Admissions Team
If you have questions or would like to begin the admissions process, contact our Admissions Coordinator, Maria Lopez, at (555) 123-4567 or [email protected]. We aim to respond to all inquiries within one business day.
Final Thoughts
Choosing a nursing home is a deeply personal decision. At Serene Care Nursing Home we strive to provide compassionate, dignified care and to partner closely with families. If you would like printed materials, resource packets, or assistance completing forms, our team is here to help every step of the way.
Note: The information on this page is intended to provide general guidance. Specific admissions requirements and policies may change; please contact Admissions for the most current details.
